We at Powercret offer result-oriented solutions for Dynamics 365 Customer Service to empower your sales team deliver seamless, personalized and unified customer experiences across all channels and devices.
When it comes to earning customer loyalty, empowering every agent, or adapting to changing needs, Microsoft Dynamics 365 Customer service is a complete customer service management solution for all sizes and shapes of businesses.
Dynamics 365 customer service provides a wide range of features such as automatic case creation, case routing, essential case information, merging similar cases, and reassigning cases to your agents to deliver a best-in-class customer experience.
Utilize Dynamics 365 customer service to help your agents manage multiple conversations with your potential customers through various channels, including chat, phone, SMS, email, social media, and many more.
Leverage Microsoft Dynamics 365 Customer service to enable your agents create and manage knowledge articles for them and their customers. It also allows agents to access helpful information quickly to solve the case using the appropriate search option.
From Chatbots to customer portals, Dynamics 365 customer service offers various options to customers for self-service. Customers can resolve typical issues using a chatbot without involving a human agent. Also, they can raise/update the tickets for the problems they face.
Microsoft Dynamics provides the ability to define how cases should be resolved quickly and if it is required to escalate the issue or not. Moreover, it helps agents describe the customers' rights for different customer services as each entitlement needs its own SLA.
Be it customer sentiment analysis, reports, dashboards, customer voice, or embedded intelligence, Microsoft Dynamics 365 customer service allows your agents access all the analytics and reporting for better decision-making.
